Refund policy

Fourteen days, any reason. One email, and the price goes back to the card you paid with, less the payment processor’s fee.

Last updated 5 October 2026

What is covered

Any charge for a paid plan of one of our extensions — a first purchase or a renewal, monthly or yearly — within 14 days of that charge. It does not matter why. “It does not work for me”, “I changed my mind” and “I forgot I bought it” are all the same answer.

Fourteen days is our own promise, not the payment provider’s. The seller of record takes the payment and holds the money, but the refund policy is ours to set, and this page is it: inside the window a request is never refused, and it makes no difference whether you have used the paid features or not. Outside the window it stops being a promise and becomes a judgement call — ask anyway, and say what happened.

What comes back

The price you paid, less the fee the payment processor — the card processor or PayPal — took for that payment. The processor keeps its fee even when a payment is refunded, so that is the one part that does not come back. The reply to your email says the exact amount.

How to ask

One email to support@etcetera.tools, from the address you paid with — that is how an order is found. Nothing else is needed: not the order number, not the licence key, not a reason.

We then issue the refund through the merchant of record that took the payment: it holds the money and pays it back. What it does not have is a self-service refund button, which is why the request comes to us rather than into a portal. The link in your receipt covers what does live there — the invoice, the payment method, and cancelling the subscription.

How long it takes

1. We act on the request within one business day, two at the outside — one person reads that inbox, and a refund is not something worth sitting on.
2. The provider then returns the money to the card or account you paid with.
3. Banks take a further 3–10 business days to show it. That part is out of everyone’s hands.

Renewals

A renewal that catches you off guard is covered by the same 14 days, counted from the renewal charge rather than from the original purchase.

To avoid the situation altogether, cancel from the link in your receipt at any time. Cancelling is not the same as a refund: it stops future charges, and the paid features keep working until the period you already paid for ends.

What happens after a refund

The paid features switch off. Everything else — the extension, its free tier, your settings — stays exactly as it was. Nothing is deleted and nothing is locked.

Chargebacks

Ask for a refund before asking your bank. A refund is one email and a few days; a chargeback takes months, costs fees on both sides, and ends the licence automatically. Inside the window there is nothing to gain by escalating first.

Your statutory rights

If you are a consumer in the EU or the UK you have a statutory right to withdraw from a purchase within 14 days. For digital content that right normally lapses the moment you start using what you bought. This policy does not lapse: the 14 days run whether or not you have used the paid features. Where the statutory right does still apply, a withdrawal under it is refunded in full, fee included. This policy sits on top of your statutory rights rather than replacing them, and whichever gives you more is the one that applies.