etcetera.

Contact

One inbox, one person

The person who reads it is the person who wrote the code.

Email

support@etcetera.tools

Replies usually within one business day, always within two.

Write an email

What to put in the message

  • Which extension it is about.
  • Browser and version — the whole line from chrome://version or edge://version.
  • Operating system and version.
  • What you did, what you expected and what happened instead.
  • Whether it happens on every page or on one particular site.

None of it is mandatory. Write in whatever detail you have and we will ask if something is missing.

About a specific extension

Glidepad

Before you write, try the live check on glidepad.app: it runs the same recognizer the extension ships with. If it counts your swipes but the extension does not, that is a settings problem and easy to fix. Mention your touchpad model if you know it.

AI Mode Cleaner

Google changes AI Mode often. Say what you see on the page and whether it worked for you before. The common questions are answered on the extension’s page.

Billing and invoices

Payments run through a third-party merchant of record. Your receipt email has a link that gives you the invoice, the payment method and a cancel button. Write to us if you cannot find it — we can look up an order from the email address you paid with.

Want your money back? Fourteen days, no questions.

Refund policy →

Bugs and requests

Both welcome, and neither needs an account anywhere. The steps that make a bug happen again are worth more than a long description.