Glidepad privacy policy

What Glidepad knows about you, which is close to nothing, and exactly where the exceptions are.

Last updated 1 October 2026

The short version. The free version of the extension collects nothing about you. Once, on install, it asks our own server which day your three free weeks of Pro began, and the only thing that travels is a cookie holding that date. Pro also sends the licence key, with the activation identifier and browser label that go with it, to check that the key is still valid, about once a day. glidepad.app sets one cookie of its own — that date, and only in answer to the extension — and a second one only if you use Pro in this browser: an encrypted copy of your licence key and of this browser’s activation that only our server can read. It runs no analytics scripts and loads no third-party trackers. Beyond that, the only personal data we hold is a short record of each order — itemised under “Payments” below — and we never see your card details. Messages sent through the feedback form are stored without an email or IP address and deleted after twelve months.

Who is responsible

Ivan Korost, an independent developer, is the data controller for glidepad.app and the Glidepad extension. Contact: support@glidepad.app.

No company has been registered for Glidepad. If one is, its name and registered address will be stated here.

The extension

The glidepad.app website

Payments

Purchases are handled by Freemius, Inc., our merchant of record: an authorised reseller that becomes the seller of the licence. It collects your name, email, billing address, tax location and payment details as an independent controller of that data, under its own privacy notice. We never see or hold your card details.

The licence key itself is issued by the merchant of record at the moment of payment and delivered to you in the receipt email and in its own purchase portal; we do not hold a copy of it. What reaches us is a notification of each order. From it we keep the order identifier, which plan it is, the last five characters of the key — enough to recognise your order in an email exchange — the date, the status (paid, refunded or disputed), the subscription identifier, the provider’s own identifier for the licence — an opaque string that is neither the key nor usable in its place — the date the subscription is paid up to, and a keyed hash of the key. The hash cannot be turned back into the key or used in its place; it lets our server recognise your key and keep Pro working to the end of the paid period even if the merchant of record ever stops answering. We do not keep your email address, your name, your country, your IP address or the full key. When you write to support, your order is found by the email address you paid with in the merchant of record’s own dashboard, not in anything of ours.

Sale records are kept only as long as the tax law of the place the business is registered in requires records of a sale to be kept — several years in any jurisdiction it could end up being. The exact period is named here once that registration exists. The “paid up to” date is kept for as long as the key can still be activated.

Feedback

The form at glidepad.app/feedback/ stores each message in our own database on Cloudflare: the text, the reason you picked, and a line of technical detail — Glidepad’s version, its interface language and whether Pro was on, taken from the page address when the extension opened it, plus your browser, its major version and your operating system, read by the page when you press Send. There is no email address, no IP address, no cookie and nothing that ties a message to a licence key or a device. Sending is rate-limited by IP address at the Cloudflare edge, in memory, as with the licence checks. Each message is deleted twelve months after it arrives.

The form has no email field. If you want an answer, write to support@glidepad.app instead — that is support email, below. Since a message carries nothing that identifies you, we can find it only by its text: quote it and we will delete it.

Support email

If you write to us, we keep the correspondence for as long as it takes to resolve the matter and a reasonable period after, then delete it.

Your rights

You can ask for a copy of what we hold about you, ask for it to be corrected or deleted, object to processing, or ask for it in a portable form. One email to support@glidepad.app is enough; there is no form and no fee, and the answer usually arrives the same week. If you are in the EEA or the UK you may also complain to your national data protection authority.

International transfers

The site is served from Cloudflare’s global network, so data may be processed outside your country; Cloudflare relies on standard contractual clauses for those transfers. The merchant of record also processes payment data outside your country, relying on standard contractual clauses as its own privacy notice (linked under “Payments”) describes.

Children

Glidepad is not directed at children under 16 and we do not knowingly collect their data.

Changes

If this policy changes, the date at the top changes with it. Changes that affect what we collect are announced on this page before they take effect.